EMPLOYEE ENGAGEMENT

Overview

This study will be carried out in collaboration with Muhar & Associates Sdn Bhd.


Employee engagement is critical to business success. Employees who feel motivated, valued and connected to your business will be more engaged and productive. They will offer your customers better service and are more loyal to your business which will impact positively e.g. on your staff retention levels and bottom line.


Conducting a company-wide employee engagement survey will give you a true and accurate account of how engaged your employees are with your company, its culture and their own job. The insight gained from the survey will help you address any challenge and support your organisation's strategic goals, so you can take your business where you want it to be.

Who should take the Survey?

For a truly accurate picture, you should consider surveying all of your staff, from customer-facing employee and operational teams to top level executives.


Alternatively, you could start by focusing on those departments or divisions that are not currently performing to your satisfaction and use the invalueble insights and feedback to assess and address any issue.

How can an employee engagement survey be rolled out?

Our employee engagement surveys are completed online. A paper-based questionnaire can also be used for employees in hard-to-reach locations.


You will have the opportunity to review the base questionnaire and customise it to your business needs. We will submit a revised questionnaire for your approval and organise the initial email broadcast and a reminder to your staff.


It takes up to two weeks from the time the survey is closed to compile and analyse results and issue reports. All employee comments remain anonymous and the results can be broken down by location, department, staff grade and years of service.


If required, we can also recommend solutions to address specific needs.

What will the employee engagement survey measure?

An employee engagement survey measures much more than just your employees' level of satisfaction in their job. It has approximately 55 questions and two open questions covering a wide range of topics including:


  • Advance Opportunity
  • Total Compensation
  • Customer & Quality Orientation
  • Empowerment
  • Company Culture
  • Leadship
  • Organisation Communication
  • Supervision
  • Survey Reaction
  • Teamwork
  • Training
  • Work Demand
  • Working Condition
  • Recognition


We offer the option to tailor the questionnaire to your organisation's specific needs. For example, we can also include feedback from external sources such as customers and suppliers, or other interested stakeholders.

How will your organisation benefit from an employee engagement survey?

Employee engagement surveys are not only designed to give you a comprehensive look at your organisation from the inside, but they also show employees that you are taking a genuine interest in them and their views.


They will give you invaluable insight on:

  • How your business is functioning from a variety of perspectives
  • Your organisation's strengths and weaknesses when it comes to employee satisfaction, management effectiveness and performance, as well as processes and technology
  • The current skills gap that may be hindering your organisation's growth

How will you use the survey results?

The survey results will help you:
  • Set specific actions to improve efficiency and performance across the organisation
  • Make changes to your organisational growth strategy to avoid stagnation and capitalise on your existing employees' competencies
  • Improve employee retention, reducing your recruitment and retraining costs and making your company a more attractive employer
  • Tackle your staff's work/life balance and reduce absenteeism
  • Identify relevant training and coaching to address any highlighted skills gaps
  • Define or redefine your company values

How long would it take to run an employee engagement survey?

The diagram below explains a typical process and timelines: