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HR Benchmarking is a process of collecting data on various aspects of HRM performances or Key Performance Index (KPI) from comparable firms using the data to evaluate the performance of your own firm. Hereby identify areas that need improvement. Comparative data helps organization to improve their policies, practices and products / services.


Can assist to further examine best practices within department or with other organization.


This study will cover useful HR Metrics or Analytics including those in the following areas;


  • Staff Turnover
  • Attendance / Absenteeism Rate
  • Manpower Ratio
  • Overtime Ratio
  • Medical Cost Indices


You can use some of these Metrics as HR Performance Indicators when making reference to market benchmarks.

HR Benchmark - Indicators (Metrics) - Note 1

(Indices report by Employee Categories e.g. Managerial, Executive, Non-Executive, Operator/Direct)


  1. Absenteeism / Attendance
      1.1  Absent man-day per total man-day
      1.2  Average unpaid leave per man-day

  2. Turnover / Attrition Rate

  3. Medical Cost Indices
      3.1  Clinical cost per basic salary
      3.2  Hospitalisation cost per basic salary
      3.3  Total medical cost per basic salary
      3.4  Clinical cost per employee
      3.5  Medical cost per employee
      3.6  Total medical cost per employee

  4. Sick Leave Rate
      4.1  Sick leave man-day / total man-day
      4.2  Average sick leave man-day
      4.3  Average no. of clinical visit per year

  5. Overtime Cost Indices
      5.1  Total overtime cost / total basic salary
      5.2  Total overtime cost / employees

  6. Flexi Working Hour (Eligible)
      6.1  No. of days per week given
      6.2  No. of hours per day given
      6.3  Categories / types of jobs

  7. Headcount Ratio
      7.1  Managerial per executives (non-managerial)
      7.2  Managerial per all employees
      7.3  Managerial and executives per non-executives (include direct)
      7.4  HR headcount per total headcount
      7.5  Operators per total supervisors
      7.6  Technicians per engineers
      7.7  Local employees per foreign workers

  8. Others
      8.1  HR cost per head
      8.2  Training cost per head
      8.3  Availability of child-care facility / benefit
      8.4  Flexi benefits given as choice to employees

Note 1: Metrics to be reported where sufficient data are available.

HR Benchmarking Sample Reports


- With Detailed Analyses of Market Report of High, Low, Average and Quartile Levels.
- Provide data to enable you to make comparison with the market.

Effectiveness of HR Department
  • Analysis of HRD manpower to Headcount ratio
  • HR Cost Per Employee ratio